- Achieve record revenue and profitability.
- Increase quarterly revenue from $3M to $4.2M.
- Launch sales in 2 new cities.
- Increase gross profit margin from 31% to 51%.
- Focus, align, and be effective with OKRs.
- Improve the average weekly progress sharing rate across all teams from 75% to 90%.
- Improve the weekly feedback rate on all key results from 45% to 60%.
- All team leads host 12 wins meetings.
- Transform the office into a preferred working environment.
- Collect feedback on improvement opportunities from 80% of employees.
- Confirm that 80% of improvements are found satisfactory via a pulse survey.
- All team leads host 12 wins meetings.
- Increase the effectiveness of the Employee Academy.
- Organize trainings that directly support 50% of Key Results (KRs).
- Conduct 1-on-1 interviews with 90% of employees to determine their training needs for Key Results and receive training suggestions.
- Conduct 1-on-1 interviews with 100% of leaders to determine their employees’ training needs for Key Results and receive training suggestions.
- Improve the corporate culture.
- Improve the mini-survey score for areas of opportunity by 30%.
- Conduct 5 pulse surveys for the opportunity areas identified by the corporate culture survey.
- Based on the results, plan the 5 most critical actions and determine the current baseline score via a mini-survey.
- Ensure the recruitment process is highly satisfying for all candidates.
- Reduce the average feedback time for rejected candidates from 10 days to 5 days.
- Streamline the hiring process to reduce recruitment steps from 4 meetings to 2.
- Increase final-round candidate satisfaction with the process from 60% to 100%.
- Become an industry leader in the onboarding process.
- Convert the status of onboarding opportunity points into a score via an onboarding satisfaction survey and improve it by 50%.
- Interview all department managers and the last ten hires to gather feedback on their start experience and identify 5 opportunities.
- Analyze the onboarding practices of 3 competitor companies.
- Develop a Learning Management System (LMS) that supports competency development.
- Establish a platform where every employee can find and watch an average of 5 educational videos for their development.
- Add 20 educational Wiki articles to the platform.
- Transform the office into a preferred working environment.
- Collect feedback on improvement opportunities from 80% of employees.
- Agree on the top 5 improvement opportunities and define actions.
- Confirm that 80% of improvements are found satisfactory via a pulse survey.
- Increase Sales.
- Increase sales from $10M to $15M.
- Achieve 10% of growth from returning customers.
- Achieve 95% customer satisfaction.
- Increase the sales team’s training performance score from 80% to 95%.
- Increase customer loyalty.
- Increase the number of monthly web seminars from 2 to 4.
- Increase the number of monthly physical customer events from 1 to 3.
- Increase the Customer Satisfaction Survey score from 4 to 4.5.
- Elevate the sales funnel to new levels.
- Increase the number of potential customers from 500 to 1,000.
- Increase the number of opportunity-to-customer candidates from 120 to 200.
- Increase the number of meeting-to-opportunity conversions from 40 to 80.
- Have all ten (10) sales staff listen to at least 3 demo calls from other teams/members.
- Maximize the capacity to engage with potential customers.
- Identify 90 high-potential customers.
- Develop 5 personalized messages/problem-solving solutions.
- List the top 10 suggestions for the potential customer interaction journey.
- Have all ten (10) sales personnel complete the best practices sales training with an 80% test score.
- Outgrow the market and rise significantly.
- Increase Monthly Recurring Revenue (MRR) by $200,000.
- Decrease monthly customer churn rate from 7% to 3%.
- Increase the MQL-to-SQL conversion rate from 45% to 65%.
- Accelerate the SMB (Small and Medium-sized Business) sales cycle.
- Reduce the time from free registration to demo from 11 days to 6 days.
- Reduce the time from demo to proposal acceptance from 12 days to 8 days.
- Increase gross profit margin from 31% to 51%.
- Reduce the final signature duration from 3 days to 1 day.
- Increase the digital signature implementation rate by 50%.
- Increase engagement with first-time buyers.
- Increase the product communication rate from 10% to 30%.
- Increase the number of follow-up meetings from 7 to 21 per week.
- Achieve a service quality score of 9 out of 10 according to the post-meeting anonymous survey.
- Reduce the average response time from 3 hours to 1 hour.
